Privacy Policy

This Privacy Policy describes how RENT HOUSE ("we", "us", or "our") collects, uses, and shares information about you when you use our website and services.

1. Information We Collect

Personal Information: When you create an account, we collect your name, email address, phone number, and role (tenant, landlord, or agency). If you list a property, we also collect property details, address, and contact information.

Usage Information: We automatically collect information about your interactions with our platform, including pages visited, search queries, properties viewed, and device information.

Location Information: With your consent, we collect your approximate location to show properties in your city and provide location-based search results.

Payment Information: When you make a payment, your payment details are processed securely by our payment partner Razorpay. We do not store your full credit card or bank account numbers.

2. How We Use Your Information

• Provide, maintain, and improve our services
• Process transactions and send related information
• Send OTPs for account verification and login
• Connect tenants with landlords through inquiries
• Show personalized property recommendations
• Detect, prevent, and address technical issues and fraud
• Send marketing communications (with your consent)

3. Information Sharing

• With Landlords/Tenants: When you submit an inquiry, your name, email, and phone are shared with the property owner
• Service Providers: We share data with third-party services that help us operate (email, SMS, payment processing)
• Legal Requirements: We may disclose information if required by law or to protect our rights

We do not sell your personal information to third parties.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including encryption, secure server infrastructure, and regular security audits.

5. Cookies and Tracking

We use cookies and similar technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookies through your browser settings.

6. Third-Party Services

Our platform integrates with third-party services including Google Maps, Razorpay, and social login providers (Google). These services have their own privacy policies.

7. Your Rights

• Access and download your personal data
• Correct inaccurate information in your profile
• Delete your account and associated data
• Opt out of marketing communications
• Withdraw consent for location tracking

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services.

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children.

10. Contact Us

If you have questions about this Privacy Policy, contact us at:

• Email: privacy@renthouse.co.in
• Phone: +91-1800-XXX-XXXX
• Address: RENT HOUSE Pvt. Ltd., Mumbai, Maharashtra, India